FAQ

Before your purchase

Where can I find a product type overview with dimensions?

There is a type overview for each product as well as a type overview for the corresponding living area available to download from our website. Here you will find information about the possible dimensions and materials you can use to design our furniture.

Where can I find recommendations for colour combinations?

You can download the recommendations from our interior designers regarding colour and material combinations for each product from our website.

How much does your furniture cost and how can I find TEAM 7 dealers near me?

Our high-quality furniture is order-based and custom-made – designed by qualified and trained consultants. That is why we distribute the products only through our furniture dealers and our own flagship stores, which will be happy to offer you tailored advice and price information. Specific price enquiries regarding our standard range products can be made directly through our chat function.

Is it possible to get custom designs or other types of wood?

We have our own board factory which makes it possible for us to fulfil even unusual requests. Please contact our specialised furniture dealers or flagship stores for a consultation and price information. You can find dealers in your area via our dealer search.

Can I order directly from you and do you offer floor models?

No, our furniture is distributed exclusively through our specialised furniture dealers and our own flagship stores, which also offer floor models. You can find dealers in your area via our dealer search.

What are the delivery times for your furniture?

Our furniture is fabricated exclusively to order and specifically according to your requests. This means that the delivery times vary. Please discuss this in the course of your consultation.

How can I find out more about the characteristic properties of your products?

Please contact the qualified and trained consultants at our specialised furniture dealers or local flagship stores, who will be glad to advise you. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

How can I recognise an original TEAM 7 solid wood product?

Our solid wood furniture is branded with our mark as a certificate of authenticity. Only original TEAM 7 furniture bears this stamp. This guarantees authenticity and tested quality. If you have any doubts as to whether a piece of furniture comes from TEAM 7, we will be happy to check it if you send us a clear photo. Click here for our contact form.

Where is TEAM 7 furniture made?

Our natural wood panels and furniture are made in Upper Austria (Ried + Pram) according to the strict guidelines of the Austrian eco label.

What does sustainability mean for TEAM 7?

Since 1980, we have been ensuring that our furniture is produced in ways that are careful, environmentally friendly, and sustainable. We take social, environmental, and economic responsibility seriously and invest a lot in these areas year on year. Numerous internationally recognised certifications, such as the Austrian Eco-Label, the EMAS certification, and the ISO 14001 certification, underline the importance of these efforts. More information can be found in our environmental declaration.

How does TEAM 7 ensure that it uses its wood in a lawful and sustainable way?

We know exactly where our wood comes from and require our wood suppliers to comply with our high standards. To achieve this, in addition to our internationally recognised seals of quality, we have developed a variety of our own control mechanisms that go far beyond those of the established certifications and which serve to guarantee the legality and sustainability of our forest management. For example, for regions from which we source a lot of timber, we commission universities to carry out independent studies that assess the sustainability of the goods sourced there. We also conduct random on-site audits in the actual forests.

How can I find out when TEAM 7 releases something new?

You can easily and conveniently register for the TEAM 7 Newsletter on our website. Then you will always be up-to-date with TEAM 7. Of course, you can also visit our news page at any time for updates about our entire company.

If I make follow-up purchases, will the colour of the wood of the new furniture match my existing room?

When your order specifies a particular colour, we do our best to match it. Solid wood is a natural product. Some changes in the wood and deviations in the colour due to light exposure and daily use cannot be avoided. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

What are the benefits of a natural surface?

The refinement with oil keeps the solid wood open-pored and thus regulates the humidity. This makes it possible to repair stains, scratches and dents. You can find all information about the care and properties of our materials here. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

Can natural surfaces cause allergic reactions?

Because we only use tested, non-hazardous TEAM 7 surface finishes and natural materials, our products do not cause any allergic reactions that we know of. However, we can’t make any guarantees because every individual’s susceptibility and reaction is different. Your nearest TEAM 7 dealer will be happy to provide you with samples upon request. You can find out more about the characteristic properties of TEAM 7 solid wood furniture from our Service and Quality Certificate.

After your purchase

How is the solid wood furniture cared for and how often should I use the nourishing products?

The frequency of the treatments depends on how intensively the furniture is used. We recommend a follow-up treatment especially before and after the heating period. You can find out more about the care and properties of our materials on our website. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

How do you remove stains, scratches or dents?

The open-pored surface treatment with oil makes it possible to easily repair minor damages. Helpful tips about the care and properties of our materials, and a repair manual, are available on our website. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

How can I increase the humidity in the room?

There are a number of options for increasing the humidity. The humidity can be improved by very simple means. Water containers or plants in the room can often have a positive effect. Ask your florist which plants are most suitable. Drying laundry or ironing in the room can also increase the humidity, as can the steam created during cooking. You could vent the moist air from the bathroom into the rest of the house. A damp towel in the room or close to heaters can quickly make the air more breathable during the night. If all else fails, you can buy a humidifier. Be sure to replace the filter regularly to prevent germs from building up.

How can I lower the humidity in the room?

Too much humidity in the air can damage the walls and your health. Mould can form and damage the structure of the building or enter the respiratory tract and lead to health problems. You should pay particular attention to having adequate ventilation, especially after activities such as ironing, cleaning, bathing or showering as these create additional humidity. The best way of changing the air is to open windows fully for between 5 and 25 minutes, depending on the season. The most effective way of ventilating the room is to open windows that are opposite each other to create a draft. If the humidity remains too high over an extended period, especially in climatic zones where the humidity is always high, it is best to install a dehumidifier.

What happens to solid wood furniture when the humidity is too low?

A constant humidity level of between 40 and 60% and a temperature of between 18 and 23 degrees Celsius are optimal for people and plants. If the humidity is extremely high or too low, solid wood furniture can warp; this may lead to open glue joints or cracks. We recommend you install a hygrometer and a thermometer in the room to monitor the humidity levels. If the humidity is extremely high or low, solid wood furniture may become deformed, it can either swell or shrink. When this happens, the wood expands and gets larger or contracts and gets smaller. The humidity can be improved with very simple means. Plants or water containers placed in the room often have a positive effect. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

What should I do if the surface feels sticky?

When caring for the wood, the excess oil should be wiped off after no more than 10 minutes or else it will harden. If you have a sticky surface, soak a grinding pad in oil and brush the surface in the direction of the grain according to the care instructions. Wipe off excess oil after no more than 10 minutes.

Where can TEAM 7 care products be bought?

TEAM 7 care products are available through our specialised furniture dealers and flagship stores. You can find dealers in your area via our dealer search. All the information about the care and properties of our materials can also be found on our website.

How should I care for glass, stone, Stricktex, leather or fabric?

Helpful tips about caring for these materials can be found on our website. You can find out more about the characteristic properties of TEAM 7 solid wood furniture from our service and quality certificate.

How can I find out more about the characteristic properties of your products?

I can no longer fully extend my extendable table.

So-called "cage creeping" can occur with all types of ball bearings. It refers to a situation where the balls that the movable rails rest on no longer roll but skid for the first millimetres of an extension, which causes the endstop to move. As a result, the pull-out rail of the table can no longer be fully extended. In order to be able to completely extend the table again, move the base for roughly the last 20 cm up to the endstop with a short but firm push. Please note: First make sure that no other object is blocking the pull-out.

My new furniture has an intense smell.

Everyone experiences smells differently, depending on how sensitive the individual persons are. We recommend that you air out the room and the new furniture thoroughly. As is generally known, natural materials like solid wood and leather will always retain something of their own particular smell. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate. Helpful information all about the care and properties of our materials can be read on our website.

How can water spots be treated?

In general, water spots and rings can be removed if the water has not penetrated the wood too deeply. We recommend that you take the cleaning pad from the care set and saturate it with natural oil and apply this to the broader surface with medium pressure. You can apply more pressure in the area of the water rings themselves. Next, it is important to remove the excess oil with a fleece rag and evenly wipe off the surface. You can find all information about the care and properties of our materials here. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

What does swelling and shrinking mean?

Solid wood responds to its environment; we can say that it is always “working”. Depending on the humidity, it expands (swelling) or contracts (shrinkage). If the humidity is extremely high or too low, solid wood furniture can warp; this may lead to open glue joints or cracks. We recommend you install a hygrometer and a thermometer in the room to monitor the levels. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

Whom can I contact regarding a complaint?

If you have any complaints after the installation by a dealer despite all due care, please contact the customer service of your contractual partner where you purchased the furniture as soon as possible. The customer service will assess the situation on site and handle the matter quickly. You can find out about the required information + documents for filing a complaint in the service and quality certificate.

Is it possible to buy a new Stricktex cover for the magnum cantilever chair?

Yes, separate pre-stretched seat shells can be ordered through your dealer or flagship store. These can be exchanged on site with the help of a special spreader clamp. Please contact our specialised furniture dealers or local flagship stores for pricing and a clarification of the procedure. You can find out more about the characteristic properties of TEAM 7 solid wood furniture in our service and quality certificate.

How can I find old replacement parts / fittings?

To clearly identify the required part and check whether it can still be supplied, we need a copy of your purchase agreement with the model information, date of purchase and name of the dealer, along with photos of where the part is installed, detailed photos of the part and possibly the dimensions. Here you can find our contact form.

How can I get installation instructions?

Send us a copy of your purchase agreement that shows which product you bought and when. In the case of older models, we also need photos of the furniture. Here you can find our contact form.